Frequently Asked Questions

 
 

General Questions

1. What services does your brokerage provide?
We offer a full range of commercial insurance solutions, including property, liability, workers' compensation, professional liability, cyber insurance, and more. Additionally, we provide risk management consulting and tailored insurance programs for businesses of all sizes and industries.

2. Where are you located?
We are based in Dallas, Texas, with the ability to provide insurance solutions to businesses and individuals globally.

3. Can you help businesses outside of Texas?
Yes, we place coverage for clients worldwide. Our extensive network of carrier partners and expertise in global markets allows us to meet the needs of businesses anywhere.

4. Do you work with specific industries?
We provide tailored coverage for a broad range of industries, including but not limited to:

  • Agriculture

  • Art & Collectibles

  • Automotive (Dealerships, Auto Services)

  • Aviation

  • Construction & Contractors

  • Cultural Institutions

  • Education & Educational Institutions

  • Electric Vehicles

  • Energy & Utilities

  • Financial Services & Institutions

  • Food & Beverage

  • Healthcare

  • Hospitality

  • Life Sciences

  • Manufacturing

  • Media & Entertainment

  • Mergers & Acquisitions

  • Nonprofits & Charities

  • Pharmaceutical

  • Private Equity & Venture Capital

  • Professional Services (e.g., Law Firms, Consulting Firms)

  • Real Estate

  • Renewables

  • Retail & E-Commerce

  • Sports & Recreation

  • Technology

  • Telecommunications

  • Transportation & Logistics

  • Wineries

5. How is your brokerage different from others?
As an independent, privately-owned brokerage, we prioritize client relationships and customized solutions over a one-size-fits-all approach. We have no allegiance to any single carrier, allowing us to find the best coverage and pricing for your needs.

Billing and Administrative Questions

6. How do I get a quote?
You can request a quote by contacting us directly. We’ll gather information about your business, assess your risks, and present tailored insurance options.

7. What is the process for switching to your brokerage?
Switching is simple. Provide us with details about your current policies, and we’ll handle the transition, ensuring there are no coverage gaps during the process.

8. Do you offer installment payment options?
Many carriers offer flexible payment plans. We can discuss available options and find a solution that works best for your budget.

9. Can you provide proof of insurance for contracts or projects?
Yes, we promptly issue Certificates of Insurance (COIs) as needed to meet contractual or project-specific requirements.

Policy and Coverage Questions

10. What types of commercial insurance do you provide?
We provide a wide array of coverage, including but not limited to:

  • General Liability

  • Commercial Property

  • Business Interruption

  • Workers' Compensation

  • Directors & Officers Liability (D&O)

  • Cyber Liability

  • Professional Liability (E&O)

  • Credit Insurance

  • Builder’s Risk

  • Inland Marine

  • Cargo

  • Environmental Liability

  • Reps & Warranties

11. Can you assist with international insurance needs?
Yes, we have the experience and resources to provide coverage for businesses operating internationally, including multinational liability policies, international property schedules, and foreign worker’s compensation.

12. How do you determine the best coverage for my business?
We conduct a thorough risk assessment, analyze your industry and operations, and review your current policies to recommend the most comprehensive and cost-effective insurance solutions tailored to your specific needs.

13. Can you bundle multiple policies?
Absolutely. We can design comprehensive insurance packages that combine multiple coverages to streamline your policies and potentially reduce your premiums.

14. Do you offer coverage for unique or high-risk ventures?
Yes, we specialize in complex and high-risk scenarios, leveraging our expertise to find innovative solutions for niche industries or unusual risks.

Client Services Questions

15. How do you help clients manage their premiums?
We identify cost-saving opportunities through proper risk management strategies, reviewing claims history, ensuring accurate valuations, and negotiating aggressively with carriers.

16. Do you provide claims support?
Yes, we offer dedicated claims advocacy to assist you throughout the claims process, from filing to settlement, ensuring a smooth and favorable resolution.

17. Do you offer risk management services?
Yes, we can assist with risk management consulting, including loss control, safety training, contract review, and compliance support to help mitigate risks and prevent losses.

18. How often do you review policies?
We conduct regular policy reviews and like to schedule quarterly check-ins with our clients to ensure your coverage remains adequate and competitive.

Contact and Support Questions

19. How can I contact your team?
You can reach John Potts directly via phone (713-705-4119), email (jpotts@swinglecollins.com), or form submission. We’re happy to schedule consultations, answer questions, or provide support.

20. Do you provide educational resources about insurance?
Yes, we offer resources to help you stay informed about industry trends, risk management practices, and insurance requirements.

21. Can I schedule an in-person meeting?
Absolutely. We’re happy to meet at our office, your business location, or virtually to discuss your insurance needs.